Wellness Centre

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Support That Meets You Where You Are

WAYS Youth Services provides free, youth-centred wellbeing and therapeutic support for young people aged 12–24, as well as their families and carers. Our team works with young people who may be experiencing mental health challenges, family stress, school disengagement, housing instability, or other complex life circumstances. Support is flexible, confidential, and tailored to the needs of each young person. We accept self-referrals, parent referrals, and referrals from schools and services. No Medicare card or GP referral is required.
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What We Offer

Counselling

Counselling

Our psychologists offer therapy, assessments, and workshops for young people and families facing mental health, relationship, school refusal, and other concerns.

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Case Management

Case Management

We support young people and families, including those at risk of or experiencing homelessness, with practical help for education, legal issues, mental health, and more.

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Impact and Success

“I didn’t feel judged or rushed. The team took the time to understand what was going on for me and helped me work things out at my own pace. It made a big difference knowing someone was actually listening.”

Alex, 16 years old

“From the first conversation, we felt supported. The staff were calm, clear, and genuinely cared about our child’s wellbeing. It was reassuring to know help was there when we needed it.”

Parent of a young person

“It was a relief to find support that was easy to access and didn’t involve long wait times or complicated steps. Knowing the service was free removed a lot of stress for our family.”

Parent of a young person

“I felt safe talking about things I usually keep to myself. The support helped me feel less overwhelmed and more confident about handling stuff day to day.”

Sam, 18 years old

How to Access Our Services

Getting support is simple. You can start in the way that feels most comfortable for you.

Call Us

Speak directly with a team member on (02) 9365 2500.

Referral or Enquiry

Submit an enquiry or referral online. Our team will respond within 48 hours.

FAQs

WAYS Youth Services supports young people aged 12 to 24, as well as their parents or carers.
Support is available for young people living in the Eastern Suburbs with some flexibility depending on the service and individual circumstances.

No. All Youth Services at WAYS are free.
Our programs are fully funded, so there is no cost to young people or families.

No. You do not need a Medicare card, GP referral, or mental health care plan to access our services.

Young people and families can reach out directly, or referrals can be made by schools, services, or other professionals.

Referrals can be made by:

  • Young people themselves

  • Parents or carers

  • Schools

  • Health, community, or youth services

If you are unsure which service is most appropriate, our team can help guide you.

WAYS Youth Services offers:

  • Counselling and psychological support

  • Case management and practical support

  • Support for mental health, wellbeing, family stress, education, housing, and other challenges

Each service is tailored to the needs of the young person.