WAYS Youth Training (RTO 90114). The documents below give you everything you need to know about studying with us — fees, refund rules, your rights, and how to raise a complaint. For anything not listed, contact [email protected] or call (02) 9365 2500.

Before you enrol

Pre-enrolment
Pre-enrolment Information Statement
Available

Everything you need to know before signing up — courses, duration, entry requirements, support, fees, your rights.

Download (PDF)
Fees · CHC30121
Statement of Fees — Cert III in Early Childhood Education and Care
Available

Smart & Skilled student fee, fee-for-service price, payment options and what’s included.

Download (PDF)
Fees · CHC42021
Statement of Fees — Cert IV in Community Services
Available

Smart & Skilled student fee, fee-for-service price, payment options and what’s included.

Download (PDF)
Fees · CHC22015
Statement of Fees — Cert II in Community Services
Available

Smart & Skilled student fee, fee-for-service price, payment options and what’s included.

Download (PDF)
Fees · BSB30120
Statement of Fees — Cert III in Business
Available

Smart & Skilled student fee, fee-for-service price, payment options and what’s included.

Download (PDF)

Your rights and our policies

Policy
Refund Policy
Available

When you can claim a refund, how to apply, and how Smart & Skilled co-contributions are treated.

Download (PDF)
Process
Complaints & Appeals Process
Available

A 4-stage process: informal resolution → formal complaint → internal appeal → external review (ASQA / Training Services NSW).

Download (PDF)
Reference
Student Handbook
Available

Your everything-document. Code of conduct, attendance, assessment, support services, USI, privacy, WHS.

Download (PDF)
Notice
USI Collection Statement
Available

Why we ask for your Unique Student Identifier, what we do with it, and how to create one if you don’t have one.

Download (PDF)